● SuiteOrder is a restaurant and room-service ordering platform for hotels and venues. Guests scan a QR at the table or in their room, order from any phone — dine-in, takeaway, delivery, or charged to their room — and every order lands live on the kitchen display.
SuiteOrder handles the whole ordering journey — guest menu, checkout, payment, kitchen, and reporting — in one connected platform, whether you run a single café or a hotel with room service.
Guests scan a QR at the table, counter, or in their room and order from any phone — no app, no login. The menu is mobile-first with photos, dietary tags, allergen labels, and modifiers.
Every order appears instantly on the kitchen screen with a timer, table or room number, modifiers, and special instructions. Bump orders from New → Preparing → Ready → Done.
Create menus, categories, products, and modifiers with images, prices, dietary tags, and availability windows. Mark items sold out in one tap. AI menu import turns a PDF menu into a live one.
Take secure card payments through Stripe or Xendit, or let guests pay at the counter. Swap providers per venue without touching code, with surcharge and promo-code handling built in.
Sales by date, fulfilment type, and payment method. Top-selling items, refunds, QR scan performance, and tax breakdowns — so you know what's working and what to change.
Owner, manager, staff, kitchen, and finance roles with granular permissions. Run multiple venues from one login — each venue's menu, orders, and data fully isolated.
Enable exactly the fulfilment types your venue needs. SuiteOrder detects the context from the QR — a table code opens dine-in, a room code opens room service — and routes each order the right way.
Scan the table QR, order, and pay — the kitchen sees the table number instantly.
Guests order ahead and pick a collection time — ready when they arrive.
Capture the delivery address at checkout, with delivery fees and zones handled.
Let guests schedule an order for later — ideal for events, groups, and busy periods.
Guests order from their room and charge it straight to their folio via your PMS.
SuiteOrder was designed for hotels and hospitality groups — so the features that matter most in this industry are built in, not bolted on.
Each room gets its own QR. The guest scans, orders, and the charge posts straight to their room account through your property management system — no phone calls, no dockets, no re-keying at Reception.
SuiteOrder is multi-tenant with a provider-abstraction layer, so each venue connects its own payment gateway and integrations — and can switch them without any development work.
Managers and kitchen teams work from a single, real-time system — orders, menus, payments, customers, and reports, all in one place.
Every incoming order in real time — filter and search by number, customer, table, or status. Accept, update the ready time, add notes, mark complete, or refund.
Today's orders, revenue, average order value, open orders, refunds, and sold-out items — the numbers that matter, the moment you log in.
Generate, label, and print QR codes for every table, counter, or room. Track scans per code and enable or disable any of them instantly.
Guest profiles with order history, total spend, tags, and marketing consent — the foundation for promotions and repeat business.
Percentage, fixed, or free-delivery promo codes with usage limits, date ranges, and minimum-spend rules — applied cleanly at checkout.
Business hours, fulfilment options, surcharges, and order rules — plus per-venue payment, PMS, and POS integrations, all configured without code.
SuiteOrder runs on a modern, production-grade stack — multi-tenant from the ground up, cloud-deployable, and ready to grow from one venue to a whole group.
Fast, mobile-first ordering and dashboard built with Next.js, React, TypeScript, and Tailwind — installable as a web app, no download required.
Multi-tenant data model with row-level isolation per venue. Prisma ORM, money stored in cents, GST-aware — no rounding surprises.
Provider-abstraction layer with webhooks and idempotency keys, so charges never double-post and providers swap per venue via config.
HTTP-based contracts for PMS (SuiteSupports, Cloudbeds, Opera) and POS kitchen tickets — new providers onboarded without a rebuild.
Upload a PDF or photo of an existing menu and AI parses it into structured categories and products — cutting menu setup from hours to minutes.
Stateless, serverless-friendly deployment with environment-driven config and blob storage for images. Push to deploy, scale on demand.
Book a free demo and see SuiteOrder running end to end — QR menu, live kitchen display, payments, and charge-to-room — with your venue's own menu loaded in.